Terms of Service
Zaviqfood
Last Updated: November 4, 2026
Welcome to Zaviqfood. These Terms of Service govern your access to and use of the Zaviqfood mobile application and related services. By downloading, installing, or using our application, you agree to comply with these Terms. If you do not agree, please discontinue using the application.
1. About Our Service
Zaviqfood is a food ordering and delivery platform designed to help users discover food options, place orders, and access available food-related services.
Depending on service availability, our features may include:
Browsing available food items and menus.
Placing food and beverage orders.
Accessing available restaurants and food vendors.
Making payments through supported payment methods.
Tracking order status and delivery updates.
Contacting customer support.
Available services may vary depending on location, restaurant participation, and delivery availability.
2. Eligibility
By using Zaviqfood, you confirm that:
You are legally permitted to use the application.
You will provide accurate and complete information when placing orders.
Your delivery address and contact details are correct.
You will comply with applicable laws and regulations.
If you are below the age required to independently enter into applicable agreements, you must have appropriate parental or guardian permission.
3. User Account and Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials.
Providing accurate contact and delivery information.
Reviewing your order details before confirmation.
Ensuring someone is available to receive the delivery.
Not using the platform for fraudulent or unauthorized activities.
You should notify us promptly if you suspect unauthorized access to your account.
4. Orders and Order Confirmation
All food orders are subject to restaurant acceptance, item availability, and operational conditions.
Please note:
Menu items and prices may change without prior notice.
Some items may become unavailable after being displayed.
Orders may be rejected or cancelled due to availability or operational issues.
Estimated preparation and delivery times are not guaranteed.
Additional charges may apply where clearly communicated before order confirmation.
An order is considered accepted when confirmation is provided through the application or another official communication channel.
5. Pricing and Payments
Prices displayed in Zaviqfood are subject to change.
Supported payment methods may include cash on delivery, mobile financial services, cards, or other available digital payment options.
Users are responsible for paying the applicable order amount and any clearly disclosed delivery or service charges.
Payments processed through third-party providers are subject to their respective terms and conditions.
6. Cancellation, Refunds and Order Issues
Order cancellation and refund eligibility depend on the order status, restaurant policies, and applicable laws.
Cancellation requests should be submitted as early as possible.
Orders already being prepared or dispatched may not be eligible for cancellation.
Refunds for eligible cancelled or unsuccessful orders will be handled through the applicable payment method or refund procedure.
Refund processing times may vary.
Incorrect, missing, or damaged items should be reported to customer support as soon as reasonably possible.
We will review complaints and determine appropriate resolutions in accordance with applicable policies and laws.
7. Food Quality and Allergies
Food preparation and quality are primarily the responsibility of the restaurant or food vendor supplying the items.
Customers should review available menu descriptions and communicate relevant food allergies or dietary requirements directly to the restaurant where possible.
We cannot guarantee that food is free from specific allergens unless the relevant restaurant explicitly confirms this.
8. Delivery Services
Delivery availability depends on location, delivery partner availability, weather, traffic, and other operational conditions.
Zaviqfood aims to provide timely delivery but does not guarantee a specific delivery time.
Customers must provide accurate delivery details and cooperate reasonably with delivery personnel to complete the order.
9. Prohibited Activities
You agree not to:
Place fake, fraudulent, or intentionally misleading orders.
Use another person's account without authorization.
Abuse promotional offers, discounts, or referral systems.
Harass restaurants, delivery personnel, or customer support representatives.
Attempt to interfere with the security or operation of the application.
Use the platform for unlawful activities.
We reserve the right to restrict or suspend accounts involved in violations of these Terms, subject to applicable law.
10. Third-Party Services
Zaviqfood may work with independent restaurants, food vendors, delivery partners, and payment service providers.
These third parties may operate under separate terms and policies. We are not responsible for independent third-party service interruptions or failures, except where applicable law provides otherwise.
11. Privacy and Data Protection
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Information may be collected and processed to manage accounts, process orders, arrange deliveries, provide customer support, and improve our services.
Privacy Policy: [INSERT YOUR PRIVACY POLICY URL]
12. Intellectual Property
All rights, titles, and interests in the Zaviqfood application, including its name, logo, branding, interface, design, and original content, belong to their respective owners.
Unauthorized copying, reproduction, distribution, or commercial exploitation is prohibited without prior written permission.
13. Service Availability
We aim to maintain reliable services. However, temporary interruptions may occur due to maintenance, technical problems, restaurant availability, delivery conditions, or circumstances beyond our reasonable control.
We do not guarantee uninterrupted or error-free operation.
14. Disclaimer and Limitation of Liability
Zaviqfood is provided on an "AS IS" and "AS AVAILABLE" basis, to the extent permitted by applicable law.
We are not responsible for losses arising from inaccurate information provided by users or independent third-party service failures, except where liability cannot legally be excluded or limited.
Nothing in these Terms excludes mandatory consumer rights or legal protections.
15. Changes to These Terms
We may update or modify these Terms of Service from time to time.
Updated versions will be published on this page with a revised Last Updated date. Continued use of the application after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
16. Suspension and Termination
We reserve the right to suspend or terminate access to Zaviqfood when users violate these Terms, engage in fraudulent activities, or misuse the application.
Users may stop using the application at any time.
17. Governing Law
These Terms shall be governed by the applicable laws of Bangladesh, without prejudice to mandatory consumer protection laws that may apply in the user's jurisdiction.
18. Contact Us
For questions, complaints, order-related concerns, or assistance regarding these Terms of Service, please contact us:
Application Name: Zaviqfood
Developer: [INSERT DEVELOPER OR COMPANY NAME]
Email: [INSERT SUPPORT EMAIL]
Website: [INSERT WEBSITE URL]
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