Privacy Policy — MS ARIYAN TELECOM
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Introduction
MS ARIYAN TELECOM is a mobile recharge application designed to provide users with a convenient way to recharge mobile numbers across supported telecommunications operators in Bangladesh.
The application may support mobile recharge services for Grameenphone, Robi, Banglalink, Airtel, and Teletalk, along with supported payment methods, recharge history, promotional offers, and other related features.
This Privacy Policy explains how MS ARIYAN TELECOM (“we,” “our,” or “us”) may collect, use, store, and share information when you use our application and related services.
We respect your privacy and are committed to handling your information responsibly. By using our application, you acknowledge that you have read and understood this Privacy Policy.
2. Information We May Collect
Depending on the features you use, we may collect the following types of information.
A. Personal Information
Name and profile information, if provided.
Mobile phone number and email address, if required for account registration or communication.
Account identifiers and authentication-related information.
Information you provide when contacting customer support.
B. Mobile Recharge Information
To provide mobile recharge services, we may process:
The mobile number you choose to recharge.
The selected mobile operator.
Recharge amount and transaction date.
Transaction reference numbers and recharge status.
Recharge history and related service details.
If you recharge a family member's or friend's number, that number may also be processed to complete the requested transaction.
C. Payment and Transaction Information
When you make payments through supported methods, such as bKash, Nagad, Rocket, or card payment services, relevant transaction information may be processed.
This information may include payment references, transaction amounts, payment status, and confirmation details.
Payment credentials and sensitive financial information may be handled directly by the relevant payment provider. We do not claim to store complete card details, banking credentials, or payment PINs unless specifically implemented and disclosed.
D. Technical Information
Depending on the app's implementation, we may collect technical information such as device type, operating system version, app version, diagnostic logs, and crash reports to maintain functionality, troubleshoot errors, and improve performance.
3. How We Use Your Information
We may use collected information to:
Create and manage user accounts.
Process mobile recharge requests.
Identify the selected mobile operator and recharge amount.
Facilitate payments and confirm transactions.
Maintain and display recharge history.
Provide transaction status updates.
Deliver eligible promotional offers and cashback information.
Respond to customer support requests.
Detect suspicious transactions and prevent fraud or misuse.
Improve app functionality, performance, and reliability.
Comply with applicable legal and regulatory requirements.
We use information for purposes related to providing, maintaining, securing, and improving our services.
4. Mobile Recharge Services
MS ARIYAN TELECOM allows users to request mobile recharges for supported mobile operators.
To process a recharge, relevant information may be shared with the telecommunications operator, recharge distributor, aggregator, or other authorized service provider responsible for completing the transaction.
Although we aim to provide a smooth recharge experience, successful processing and completion times may depend on the relevant operator, payment provider, network availability, and third-party service infrastructure.
Users should verify the mobile number and recharge amount before confirming a transaction.
5. Payment Processing
We may integrate with supported payment service providers to facilitate recharge payments.
When you make a payment, relevant transaction information may be shared with the payment provider to authorize, process, verify, and confirm the transaction.
Each payment provider may handle information under its own privacy policy, security practices, and applicable legal requirements.
Users should never share their payment PINs, passwords, or one-time passwords with unauthorized individuals, including anyone claiming to represent our support team.
6. Offers, Promotions, and Cashback
The application may display promotional offers, discounts, or cashback opportunities where available.
We may process relevant transaction information to determine eligibility, calculate applicable rewards, and maintain promotional records.
The availability and conditions of offers or cashback may depend on the applicable campaign terms, participating providers, and transaction eligibility.
Where promotional communications are sent, users may have options to manage them depending on the features available in the app and applicable law.
7. Information Sharing and Disclosure
We do not sell your personal information to third parties for their own marketing purposes.
We may share relevant information in the following circumstances:
Telecommunications operators: To process mobile recharge requests.
Payment providers: To facilitate and verify payments.
Recharge distributors and service partners: To complete requested transactions.
Technical service providers: To support hosting, maintenance, security, diagnostics, and app operations.
Customer support: To investigate and resolve recharge or payment issues.
Legal authorities: When disclosure is required by applicable law or a lawful request.
Fraud prevention: When reasonably necessary to investigate suspicious activity and protect users or our services.
Business transfers: In connection with a merger, acquisition, or transfer of business assets, subject to applicable requirements.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
8. Data Storage and Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration, disclosure, and misuse.
Depending on the app's implementation, these measures may include access controls, authentication safeguards, secure communications, and restricted access to transaction records.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
Users should protect their account credentials, secure their devices, and contact customer support if they suspect unauthorized access or suspicious transactions.
9. Data Retention and Deletion
We retain information for as long as reasonably necessary to provide our services, maintain transaction histories, resolve disputes, prevent fraud, and meet applicable legal or accounting obligations.
Where permitted, information that is no longer required may be deleted or anonymized.
Deleting the application from your device may not delete information stored on remote servers or in backups. If account or server-side data deletion is supported, users may contact our support team to request assistance.
Some transaction records may need to be retained where required by law or necessary to resolve legitimate disputes.
10. Your Privacy Rights
Subject to applicable law and the functionality of our services, you may request to:
Access personal information associated with your account.
Correct inaccurate or incomplete information.
Request deletion of eligible personal information.
Ask questions about our data-handling practices.
Withdraw consent where processing is based on consent and withdrawal is legally available.
We may need to verify your identity before processing certain requests. Some information may be retained where legally required or necessary for security and transaction recordkeeping.
11. Third-Party Services and Links
Our application may use third-party services for payment processing, mobile recharge delivery, analytics, crash reporting, hosting, or other functionality.
These services may process information according to their own privacy policies and terms.
We are not responsible for the independent privacy practices of third-party services that we do not control. We encourage users to review the applicable policies of those services where appropriate.
12. Children's Privacy
MS ARIYAN TELECOM is intended for individuals who meet the applicable age and eligibility requirements for using the services offered.
We do not knowingly collect children's personal information in violation of applicable law. If we become aware that information has been collected unlawfully from a child, we will take appropriate steps to address the situation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data-handling practices, technology, or applicable laws.
Updated versions will be published on our official website or made available through the application. The “Last Updated” date will be revised when changes are made.
We encourage users to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us through the support channel provided in the application.
App Name: MS ARIYAN TELECOM
Support Email: [Insert your official support email address]
Website: [Insert your official website URL, if available]
MS ARIYAN TELECOM aims to provide convenient mobile recharge services while respecting user privacy and taking reasonable steps to protect personal and transaction information.
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